Average reply with in 6 hours, if the response time longer than 24 hours, our ERP system will deduct the KPI score of our workers.

We 100% responsible for our quality, if any quality problem after you receive the products, we will echange products for you free or pay the corresponding amount​​​​​​​

We do not mind that you need us give solution of drawings before you place order, we are not afraid of trouble and welcome your requirements.

We will use different proper package for different products, to ensure the goods are protected well when it is delivered by sea or by air.

We have strict cost comparison system, every quotation will be calculated by 2 different departments. Besides, more than 400 suppliers in our system and we make KPI for all our suppliers every months, to ensure the best supplychain, and to control cost for our clients.​​​​​​​

All our products will be delivered after at least 4 times quality inspection. Till 2023, 50% of Brilliance quality control team including QC manager are veteran, they control the quality as military standard. AQL sampling standard is used in Brilliance.